We fill orders On Monday - Friday Delivery time is between 2-7 Business days with a tracking number, 30% of our shipping is done with Canada Post the other 70% is with UPS, Canpar or Purolator.

Yukon, Nunavut & Northwest Territories. All orders ship via Canada post expedited service with a tracking number. Yukon, Nunavut & Northwest Territories orders are limited to urban areas only. Not all areas are delivery serviceable.


UPS Service with a tracking number to all 48 lower continental states. Delivery time is 2-7 business days. USA customers may be subjected to extra shipping charges.

USA Shipping Exclusions

Currently we don’t offer shipping to Alaska or Hawaii.

All orders ship from our London Ontario warehouse.

Free Shipping

We don’t accept returns back, especially if the product has been opened and used, If you have received your item and it has sustained delivery damages or has manufacturing defects, please contact us and we will gladly send you free of charge replacement parts, or depending on the severity of the damage or defect, we will replace the whole unit, (damage or defected parts images may be requested).

If you have received your product and have changed your mind about the purchase, you have 15 days from the confirmed delivery date to return the product to us, the product must be un opened and not used, and in original packaging. It is the customers responsibility to ship the product back to us and cover the associated shipping charges.

Q. Can I customize my tree or order in a different colour?

A. Currently we don't customize our trees, What we have in stock is displayed on our website.

Q: I have a big heavy cat, what trees would you suggest?

A: These are the tree Models mostly suited for bigger Heavier cats: Toronto, Kitchener, Mississauga, Vancouver. These models are sturdy and the platforms are staggered making for easy access up or down the tree.

Q: Do you have parts available for your trees?

A: Currently we don’t have parts available, COVID-19 has  disrupted Manufacturing and Shipping logistics, products are very difficult to get.  

Q: I don’t have a paypal account or any major credit cards, how can I order a tree?

A: We accept; Checks, Money Orders, or e-transfers.

Q: Do you offer a monthly payment plan?

A: Currently we don't have any payment plans available.

Q: I just placed an order, and the shipping address is incorrect, how do I correct this?

A: Simply email us to specify your full name, the tree you ordered and the new correct ship to address. Or you can call us Toll Free: 1.800.601.5180

Q: Are there any hidden fees or handling charges?

A: No, the advertised cat tree price includes expedited free shipping, the only extra charge is your provincial sales tax

Q: I just received my order and some parts are damaged or missing, what do I do?

A: please contact us via email: or call Toll Free 1.800.601.5180 we will ship you replacement parts at free of charge.

Q: Are the trees hard to assemble and do I need any tools?

A: All trees are very easy to assemble and come with instructions, all the hardware and tools required to assemble the tree.

Little Whiskers (CAN) Privacy Statement for Public Web Site

What this Privacy Policy Covers

Little Whiskers (CAN) respects the privacy of every individual who visits our sites or responds to our interactive advertisements. This Privacy Policy outlines the information Little Whiskers . will collect and how we will use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit Little Whiskers. sites or respond to our advertisements.

Personally Identifiable Information

Little Whiskers (CAN) will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. For example, and not by limitation, we may collect personally identifiable information when you make a purchase, participate in a contest or sweepstakes promotion; fill out a questionnaire; sign up for a survey or otherwise interact with us.

When you provide personally identifiable information to us, we may ask if you want to receive future communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish and you may opt-out by clicking on the link on the bottom of an email you received or by clicking here. If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please click here to provide us with the email address.

In addition to providing you with the service or information you request on our site, your personally identifiable information may also be used to help us track the way you use our site and our products. We may also combine the information you provide with information that we collect separately, including information you have provided to other organizations as well as public information. All of this will help us, for instance, better design our products, web sites and advertisements.

Little Whiskers (CAN) may disclose specific personally identifiable information if it determines that such disclosure is necessary to comply with the law or to protect the safety of the public. This includes exchanging personally identifiable information with other companies and organizations for fraud protection and credit risk reduction.

Linked Sites

Little Whiskers (CAN) web site(s) may contain links to other sites . The privacy policies at these other sites may be different from this one. You should refer to the privacy policy of any site linked to or framed within a Little Whiskers (CAN)   site, or when you are leaving a Little Whiskers  (CAN) site or site(s) for information and the privacy policy pertaining to that site.

Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site or advertisement. We use this information for the purposes of better understanding our customer's interests and to help improve our sites.

How Your Personal Information is Protected

Little Whiskers uses industry standard security techniques to help protect against the loss, misuse or alteration of information collected from you at a Little Whiskers (CAN) site. When you transmit personally identifiable information, that information is stored on servers that Little Whiskers (CAN) has attempted to secure from unauthorized access or intrusion. Of course, the Little Whiskers (CAN) sites cannot be and are not responsible for unauthorized access to information by hackers who have obtained such access through illegal measures.

Who to Contact

If you have submitted personally identifiable information through a  site or interactive advertisement, and would like that information modified, changed or deleted from our records, please click here to provide us with the email address.

Revisions to this Privacy Policy

Little Whiskers (CAN) Department of Commerce Safe Harbor Principles concerning the transfer of personal data from the European Union to the U.S. and Canada has committed to handling such personal information in accordance with Safe Harbor Privacy Statement.

©2019 LittleWhiskers (CAN) All rights reserved.

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Barkley 5430

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