Toll Free: 1.800.601.5180
We fill orders On Mondays, Wednesdays & Fridays Delivery time is between 2-
Yukon, Nunavut & Northwest Territories. All orders ship via Canada post expedited service with a tracking number. Yukon, Nunavut & Northwest Territories orders are limited to urban areas only. Not all areas are delivery serviceable.
UPS Service with a tracking number to all 48 lower continental states. Delivery time is 2-
USA Shipping Exclusions
Currently we don’t offer shipping to Alaska or Hawaii.
USA Customers Save 30% -
Due to a strong USA Dollar, US customers save between 30% -
All orders ship from our London Ontario warehouse.
All transactions are processed via paypal, No Paypal Account Needed.
We don’t accept returns back, especially if the product has been opened and used, If you have received your item and it has sustained delivery damages or has manufacturing defects, please contact us and we will gladly send you free of charge replacement parts, or depending on the severity of the damage or defect, we will replace the whole unit, (damage or defected parts images may be requested).
If you have received your product and have changed your mind about the purchase, you have 15 days from the confirmed delivery date to return the product to us, the product must be un opened and not used, and in original packaging. It is the customers responsibility to ship the product back to us and cover the associated shipping charges.
Bld # 4 Unit 13 -
London, Ontario N6L 1A3
Q. Can I customize my tree or order in a different colour?
A. Currently we don't customize our trees, we only have the 21 models that are advertised and they are only available in the colours displayed.
Q: I have a big heavy cat, what trees would you suggest?
A: If its a single cat then we suggest the Montreal Cat tree as its very sturdy and has large platforms that are close together making it easy to climb. For multiple big heavy cats we suggest the Vancouver or Halifax Cat Condo.
Q: Do you have parts available for your trees?
A: We do have some parts available, but we don't have a full parts department, parts range $ 12.00 -
Q: I don’t have a paypal account or any major credit cards, how can I order a tree?
A: There are a few other options, please contact us at 1.800.601.5180 to discuss your options.
Q: Do you offer a monthly payment plan?
A: Currently we don't have any payment plans available.
Q: I just placed an order, and the shipping address is incorrect, how do I correct this?
A: Simply email us using our email form or direct at firstname.lastname@example.org specify your full name, the tree you ordered and the new correct ship to address.
Q: Are there any hidden fees or handling charges?
A: No, the advertised cat tree price includes expedited free shipping, the only extra charge is your provincial sales tax
Q: I just received my order and some parts are damaged or missing, what do I do?
A: please contact us via email: email@example.com or call 1.800.601.5180 we will ship you replacement parts at free of charge.
Q: Are the trees hard to assemble and do I need any tools?
A: All trees are very easy to assemble and come with instructions, all the hardware and tools required to assemble the tree.
Little Whiskers (CAN) Privacy Statement for Public Web Site
Personally Identifiable Information
Little Whiskers (CAN) will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. For example, and not by limitation, we may collect personally identifiable information when you make a purchase, participate in a contest or sweepstakes promotion; fill out a questionnaire; sign up for a survey or otherwise interact with us.
When you provide personally identifiable information to us, we may ask if you want to receive future communication from us, such as newsletters, email or other information. You can choose not to receive this communication, if you wish and you may opt-
In addition to providing you with the service or information you request on our site, your personally identifiable information may also be used to help us track the way you use our site and our products. We may also combine the information you provide with information that we collect separately, including information you have provided to other organizations as well as public information. All of this will help us, for instance, better design our products, web sites and advertisements.
Little Whiskers (CAN) may disclose specific personally identifiable information if it determines that such disclosure is necessary to comply with the law or to protect the safety of the public. This includes exchanging personally identifiable information with other companies and organizations for fraud protection and credit risk reduction.
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the site from which you linked to our site or advertisement. We use this information for the purposes of better understanding our customer's interests and to help improve our sites.
How Your Personal Information is Protected
Little Whiskers uses industry standard security techniques to help protect against the loss, misuse or alteration of information collected from you at a Little Whiskers (CAN) site. When you transmit personally identifiable information, that information is stored on servers that Little Whiskers (CAN) has attempted to secure from unauthorized access or intrusion. Of course, the Little Whiskers (CAN) sites cannot be and are not responsible for unauthorized access to information by hackers who have obtained such access through illegal measures.
Who to Contact
If you have submitted personally identifiable information through a site or interactive advertisement, and would like that information modified, changed or deleted from our records, please click here to provide us with the email address.
Little Whiskers (CAN) Department of Commerce Safe Harbor Principles concerning the transfer of personal data from the European Union to the U.S. and Canada has committed to handling such personal information in accordance with Safe Harbor Privacy Statement.
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